All Sales Final. No Refunds, Exchange Only If Defective.
Configure-to-order, personalized or other customized products may not be
returned for exchange under any circumstances unless such product is Dead on
Arrival (see the section below for more detailed information on such Dead on
Arrival products). If the item is returnable and you send it back to us
unopened in the original box, DevComputer will offer you a refund based on your
original method of payment. You must return the product to DevComputer within 2
calendar days of receipt. All products must be packed in the original, unmarked
packaging including any accessories, manuals, documentation and registration
that shipped with the product. DevComputer will assess a 25% restocking fee on
any opened hardware or accessory.
Please note that DevComputer does not permit the return of
or offer refunds for the following products:
·Product that is custom configured to your
specifications, including personalized products
·Opened memory, including storage devices such as
memory sticks (but excluding disc drives)
·DevComputer Gift Cards
NOTE: DevComputer recommends that you (1) use a carrier that
offers shipment tracking for all returns and (2) either insure your package for
safe return to DevComputer or declare the full value of the shipment so that
you are completely protected if the shipment is lost or damaged in transit. If
you choose not to (1) use a carrier that offers tracking or (2) insure or
declare the full value of the product, you will be responsible for any loss or
damage to the product during shipping.
Dead On Arrival (DOA)
Product: System Failure Out of the Box
An DevComputer-branded hardware product is considered DOA if
it shows symptoms of a hardware failure, preventing basic operability, when you
first use it after opening the box. If you believe that your product is DOA,
please call DevComputer Technical Support at (347) 5232129 within 5 calendar
days of the invoice date. DevComputer Technical Support will determine whether
the product is DOA and offer you the following options:
Replacement: DevComputer will ship another of the same
product . DevComputer Technical Support will put you in touch with an
DevComputer Solution Center Support Representative who will arrange for
replacement and the DOA product’s return.
Service: You may have the product repaired. However, once
you choose that option, you may not request replacement of the product.
If DevComputer Technical Support determines that a returned
product is not DOA, DevComputer will apply DevComputer’s standard product
warranty to the product. Further, if DevComputer determines that you have
misrepresented a returned product’s condition and that the product is not DOA,
DevComputer may impose a $400 handling fee.
This DOA policy applies only to DevComputer-branded hardware
products currently offered at DevComputer. As new products are offered,
DevComputer reserves the right to determine whether or not this policy applies.
This DOA policy does not apply to third-party products that do not bear the
DevComputer brand name. You must call the manufacturer directly with any
third-party product issues.
If you discover what you believe is a product defect for any
DevComputer-branded product, please contact DevComputer Technical Support at
(347) 5232129. If your product does have a defect, your product is covered
under the terms of your product's warranty. Please refer to the warranty
information and other supporting documentation that came with your product.
(See the Product Warranty section below for specific information about
DevComputer's product warranties.)
If you discover what you believe is a product defect for any
third-party product, please contact the manufacturer of such third-party
product directly for information regarding the manufacturer's warranty. Please
note that products sold through DevComputer that do not bear the DevComputer
brand name are serviced and supported exclusively by their manufacturers in
accordance with the terms and conditions packaged with the products.
DevComputer's Limited Warranty does not apply to products that are not
DevComputer-branded, even if packaged or sold with DevComputer products.
Other Terms and
DevComputer is not responsible for typographical errors.
DevComputer reserves the right to cancel any order you have placed if there was
a typographical error on the DevComputer website concerning the pricing or
availability of any item you ordered when you placed the order.
DevComputer reserves the right to change the terms and
conditions of sale at the DevComputer at any time.
DevComputer may make changes to any products or services
offered at the DevComputer, or to the applicable prices for any such products
or services, at any time, without notice. The information provided at the
DevComputer with respect to products and services may be out of date, and
DevComputer makes no commitment to update the information provided at the
DevComputer with respect to such products and services.
DevComputer reserves the right to do any of the following,
at any time, without notice: (1) to modify, suspend or terminate operation of
or access to the DevComputer website, or to any portion of the DevComputer
website, for any reason; (2) to modify or change the DevComputer website, or
any portion of the DevComputer website, and any applicable policies or terms;
and (3) to interrupt the operation of the DevComputer website, or any portion
of the DevComputer website, as necessary to perform routine or non-routine
maintenance, error correction, or other changes.
To the extent permitted by law, all sales at DevComputer are
governed by Michigan law, without giving effect to its conflict of law
No DevComputer employee or agent has the authority to vary
any of the DevComputer policies or the terms and conditions governing any sale.
If any of the aforementioned policies are held by a court or
other tribunal of competent jurisdiction to be void or unenforceable, such
policy shall be limited or eliminated to the minimum extent necessary and
replaced with a valid provision that best embodies the intent of the policy, so
that the policies shall remain in full force and effect.
DevComputer’s failure to insist on or enforce strict
performance of these policies shall not be construed as a waiver by DevComputer
of any provision or any right it has to enforce these policies, nor shall any
course of conduct between DevComputer and you or any other party be deemed to
modify any provision of these policies.
These policies shall not be interpreted or construed to
confer any rights or remedies on any third parties.